Refund policy

1. ✅ Refund Eligibility and Processing

• If payment has been made for an order and the product qualifies for a return or refund, the amount will be credited to your original payment method after internal validation and approval by our team.

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2. 📋 Conditions for Return/Refund

You may request a return or refund within 48 hours of delivery under the following conditions:

• The product received is defective
• The product quantity does not match the order
• The product specifications differ from what was ordered

⚠️ Important Notes:

• No requests will be accepted after 48 hours of delivery.
• Consumable items (including health supplements and personal wellness products) are non-returnable once delivered, unless they are defective or incorrect.

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3. 📩 Mandatory Submissions for Claims

To initiate a return or refund request, you must send the following to our support team within 48 hours of delivery:

• An unboxing video clearly showing the product condition while opening
• A photo of the invoice
• A written explanation of the issue

Send these to:
📧 support@capharmacy86@gmail.com

Once submitted, our internal quality control team will evaluate the claim and confirm whether a return pickup or refund will be initiated. This process is subject to approval.

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4. ⏳ Refund Timelines & Method

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💳 Refund Method Options

• Credit/Debit Card
• Net Banking
• UPI Linked Bank Account
• Wallets
• NEFT (for COD refunds — Bank details must be provided)

If you paid using Cash on Delivery (COD), and your refund is approved, our support team will request your bank account details. These must be shared via the official channel as guided by our representative.

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📞 Need Help?

For any further queries or support, please contact:

• 📧 Email: capharmacy86@gmail.com
• 📞 Phone: +91 9431826845

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Thank you for trusting Chanda ayurvedic.
We’re here to make your wellness journey smooth and stress-free.